Refund policy

RETURN, CANCELLATION AND REFUND POLICY

Thank you for shopping with Prana Netra.

Cancellation Policy:
Orders can be cancelled only before the order has been dispatched. Once the order is shipped, cancellation may not be possible.

Return / Replacement:
Due to the nature of personal care and cosmetic products, opened or used products cannot be returned for hygiene and safety reasons.

A replacement or refund may be considered if:
* The product received is damaged.
* The wrong product is delivered.
* The product is found to be defective at the time of delivery.

Customers must contact us within 48 hours of delivery with the order details, photographs, and/or video of the damaged, defective, or incorrect product.

Refund Process:
Once the refund request is approved, the refund will be processed to the original payment method.

Approved refunds will normally be initiated within 5–7 business days. After the refund is initiated, the time taken for the amount to reflect in the customer’s bank account or payment method may depend on the bank or payment service provider.

Shipping charges, if applicable, may not be refundable except in cases where the product was damaged, defective, or incorrectly supplied by us.

For any questions regarding cancellation, returns, replacements, or refunds, please contact:

Prana Netra
Email: thrinetracarestore@gmail.com