Shipping policy

SHIPPING AND DELIVERY POLICY

Thank you for shopping with Prana Netra.

ORDER PROCESSING
Orders are normally processed within 1–2 business days after successful order confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.

DELIVERY TIME
Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service availability.

Delivery to remote or certain locations may take additional time.

SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed at checkout before the customer completes the payment.

ORDER TRACKING
Where tracking is available, customers will receive tracking details after the order has been dispatched.

DELIVERY DELAYS
Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, natural events, or other circumstances beyond our reasonable control.

INCORRECT ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact number. Prana Netra will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and supporting photographs/video.

For eligible returns, replacements, and refunds, please refer to our Return and Refund Policy.

CONTACT US
For shipping or delivery-related questions, please contact:

Prana Netra
Email: thrinetracarestore@gmail.com